Services:

At DragonMart we have a variety of services to make you shopping experiences as comfortable as possible.

These Services include:

Trolley service

Trolleys are available for hire from the Customer Service Desk located at the BB Zone (Main Entrance), F Zone and H Zone.

To hire a trolley:
1) approach any one of our Customer Service Desk strategically located for your convenience
2) provide an approved identification and AED 100.00 as a deposit to our Customer Service Personnel
3) pay a fee of AED 20.00 for the trolley and attain receipt
4) on completion of your shopping activities, simply call the number at the back of your receipt and one of our Customer Service Personnel will collect the trolley from you at the desired location
5) your deposit of AED 100.00 will be refunded on returning of your receipt and your trolley
 

Valet Service

Valet Parking service is available at the entrance of the EA Zone at the main entrance of the mart.

To avail the Valet Parking service:
1) approach the Valet Parking Services desk located at the EA zone
2) pay a fee of AED 17.00 and collect your receipt from the service providing personnel

 

Buggy Service

Being a 1.2 kms long mart, DragonMart Management has provided an in house buggy service for its valued customers. Buggy stops are conveniently located at the BB Entrance (Main Entrance) and the J Zone (final stop) at the mart.  

To avail of the buggy service:
1) buggy services can be availed from the designated stops and through the main thorough way of the mart
2) each route from the BB - I zone or I - BB zone  costs AED 5.00 per person/ per way 
3) you are entitled to a single stop on one leg of the buggy route
4) children under the age of 12 years need to be accompanied by an adult on the buggy

 

Baby Stroller

Baby Strollers are available at the Customer Service Desk strategically located at the BB & F Zone at the mart.

02 Seater Strollers are available for AED 20.00 per hour for the first hour and AED 15.00 for each additional hour

01 Seater Stroller is available for AED 15.00 per hour for the first hour and AED 10.00 for each additional hour

 

Car Wash

To be implemented shortly at DragonMart

 

Etisalat Bill Paying Machine

Looking to pay your Etisalat bills, look no further than DragonMart. An Etisalat Bill payment machine is conveniently located at the BB Zone next to the Customer Service Desk.

 

ATMs

Various ATM’s are located throughout DragonMart, namely;

Union National Bank F Zone, near shop # FAB-04
Commercial Bank International  F Zone, near shop # FAD-03 
National Bank of Dubai  F Zone, near shop # FAI-05 
Commercial Bank of Dubai  H Zone, near shop # HAC-04 
Emirates Bank  I Zone, near shop # IAC-04 

Banks

Standard Chartered Bank located at the BA Zone (Main Atrium), ground floor provides banking facilities at the mart.

Bank Operating hours:      
Saturday to Wednesday  10:00 am to 5:30 pm 
Thursday  10:00 am to 4:00 pm  

Money Exchange House

Al Ansari Exchange opening soon at DragonMart located at the IB Zone.

Customer Service Desks

Our Customer Service desks are strategically located at key locations for your convenience.

For information contact our Customer Service Team at:
BB Zone  -  In front of Suntour Restaurant
F Zone
H Zone

Place to eat

Currently DragonMart has the following F&B options:  

1) Suntour Restaurant - Authentic Chinese Cuisine, located at the BB Zone (main entrance) of the mart  
2) Saj 2 Go - Fast food stall serving traditional Arabic bread with a variety or savories and fillings.
3) Happy Yummy - Serves ice creams, corn, nachos, hot dogs
4) Belgium Waffles - Waffles with a variety of toppings
5) Al Hosam - Fast food
6) Kaslik - Fast food kiosk
7) Al Islami - Fast food

These are the 5 listed Coffee shops in the main passage of the mart

a. Moka Café  EB Zone 
b. El Mondo  FA Zone 
c. IceBerg Café  GB Zone 
d. Big Ben  GB Zone 
e. Dragon Café  HA Zone 

Taxi Service

You can avail a taxi from the main entrance of the mart outside the BB Zone, entrance next to the soon to open Auchan Hypermarket.

Pharmacy Details

DragonMart has 02 health care providing outlets within the mart.

1) Dragon Pharmacy located at the Main Entrance of the mart
2) Dragon Pharmacy located at the BA Zone (Main Atrium)

Wheelchair/ Motor Scooters

A limited number of wheelchairs and motor scooters for the disabled are available from the Customer Service Desk, free of charge with approved identification. Please contact the Customer Service Desks located at the BB Zone, F Zone and H Zone.

Prayer Area

Designated Prayers Areas have been allocated at DragonMart for ladies and men. Location of the prayers rooms are:

- FB Zone, near shop # FBB-07 & 08
- IA Zone, near shop # IAB-07 & 08

First Aid Rooms

For basic First Aid please contact our Customer Service Desk.

Bicycle Parking

DragonMart has designated parking places for your bicycles located at all the entrances of the mart

Freight Services

Danzas, the logistic service providing wing of DHL Worldwide, catering to cargo transport, freight clearing service, cargo packaging, sea cargo service and shipping lines agent is located at the AB Zone.

Police

Dubai Police has set a base at DragonMart located at the AB zone.

Postal Services

Empost, the national postal service of the UAE has a representative office at the AB Zone.

Western Union

Western Union has been operating for over 150 years. With just over 334,000 Agent locations worldwide in over 200 countries and territories, millions of people trust Western Union to send and receive money worldwide. They are located at the AB zone.