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Returns

Subject to the below, you have the right to return any goods purchased on the Platform and request a refund within 7 days of the delivery date in accordance with the Manasah Return Policy. provided the relevant product or goods are unused, in original unbroken packaging and include all tags.

Furthermore, if the goods or products purchased are faulty, not as described, if you didn’t receive the goods or product, or if you received the incorrect product, you have the right to request an exchange or replacement product in accordance with the Manasah Return Policy within 7 days of the relevant delivery date.

For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full and you will not be charged for the cost of return if you received the incorrect product or if the products are faulty or not as described on our Platform.

In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you must pay the costs of return shipping.

We will issue a refund to the same card as you made the original purchase.

Your refund will be initiated once approved by the relevant Seller, and the final refund will be received within thirty (30) days from such approval date.

You do not have a right to return, replace or exchange products in respect of:

  • Products that are classified as hazardous materials or use flammable liquids or gases;
  • Products that have been used or damaged by you or are not in the same condition as you received them;
  • Any consumable product which has been used, or opened;
  • Products with tampered or missing serial numbers;
  • Products that fall under specific categories, including food, beverages, swimwear, underwear, hosiery, socks, hygiene related and personal care products and other products as specified by us in our absolute discretion at the time of placing the order; or
  • Any other products described as non-returnable or non-refundable in the Manasah Return Policy from time to time.
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